Complaint

Tenants Complaint Procedure

Whilst we are committed to providing a quality service, we acknowledge that on occasions things can go wrong. In the first instance speak to the representative that you dealt with. If however, you remain dissatisfied you should write to our Office Manager in order to ensure your complaint is fully investigated at the address below
  • Call our Housing Team on 0121 270 5853
  • Write to us Aimpro Housing, Suite 3b 156 Hockley Hill, Birmingham, England, B18 5AN
  • Email to info@aimprohousing.co.uk
  • Fill complaint form below

What information do you need?

In order to help us resolve your complaint as quickly and efficiently as possible, we will need the following information:

  • Your name and address
  • A daytime telephone number where we can contact you
  • A clear description of your complaint
  • Details of what you would like to be put right

What happens next?

We will aim to contact you to try and resolve your complaint on the day we receive it, but if we need to make further enquiries, we will:
• Provide a written acknowledgement of your complaint within 3 working days.
• Give you details of who is handling your complaint and how to contact them.
In these circumstances we aim to resolve your complaint as quickly as we can. If however, we are unable to do this within 15 days we will write explaining what is happening and when we expect to have an answer.

Taking your complaint further

If we cannot resolve your complaint to your satisfaction, you may be able to refer the matter to

The Housing Ombudsman:

Housing Ombudsman Service, 81 Aldwych, London WC28 4HN. Tel: 0300 111 3000

E-mail: info@housing-ombudsman.org.uk

Complaint Form

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